Symnia Sagl is a company providing IT services and, through its partners, business management consultancy services, aiming to help organisations on their digitalisation journey by means of a trustable transformation.
When you request our services, we will collect some personal information about you, including your name, address, contact telephone numbers, and your e-mail address. We require this information for several reasons including communicating with you as we provide our service, reporting and research purposes, and for marketing and other activities.
Symnia Sagl has created this Privacy Notice under the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nDSG). This document covers how we collect, use, disclose, transfer and store your personal data.
Introduction and General Terms
Symnia Sagl is committed to protecting your personal information when you are using our services. We want our services and products to be safe, transparent and reliable. This Privacy Notice relates to our use of any personal information we collect from you, as well as any personal data you provide to us by any communication means or in person.
To provide you with the full range of services, we sometimes need to collect information about you. This Privacy Notice explains the following:
- What personal information we collect about you
- How we use information collected about you
- When we use your details to contact you
- Under which circumstances we may disclose your personal details to any third party
- Your choices around what personal information you provide to us
Symnia Sagl is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data. No system of data storage can be completely secure; if you have any concerns or complaints that your personal data held by Symnia Sagl could have been compromised, please contact us immediately.
What information will Symnia Sagl collect about me?
When you get in touch with us through any communication means or when we meet, we will collect some personal data about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, as well as information collected about the services we provide to you.
How will Symnia Sagl use the information it collects about me?
Symnia Sagl will use your personal information for several purposes including the following:
- Ensuring that we have accurate information so that we may communicate with you and keep you updated of developments as we provide our service to you.
- Ensuring that we have consent and accurate information so that we may contact you for quality control, survey or other research purposes and for marketing activities.
- Ensuring that we have accurate information for internal reporting or reporting to interested stakeholders.
Symnia Sagl may contact you in relation to any communication we receive from you, to invite you to participate in surveys, or for reporting, research and marketing purposes.
Symnia Sagl will only send you marketing emails or contact you for marketing purposes where you have agreed to this by giving us your consent. If you want to stop all personalised messages from Symnia Sagl, please contact us at any time and instruct us to stop.
How long will Symnia Sagl keep my information?
We will hold your personal data on our systems for as long as is necessary for the services and for any legal requirements. Where legal purposes apply, personal data is stored for the legally required period. Where no legal requirements apply, personal data is stored for a period limited to 1 year.
Can I delete my data?
You can always ask for your data to be deleted by Symnia Sagl. However, please bear in mind that we are required to hold your data for a minimum period where there are legal requirements. Deleting the data we hold about you will erase any personal data we have, and if we have any need for future use of the data, we will make it anonymous.
Can I find out what personal information Symnia Sagl holds about me?
You have the right to request a copy of the personal data our organisation holds about you and to have any inaccuracies corrected. We have a legal duty to supply, correct or delete personal information about you on our files. We will require you to prove your identity with two pieces of approved identification. Please address requests and questions to the contact details at the end of this document.
Web browser cookies
Symnia Sagl uses one strictly necessary security cookie (PHPSESSID) on pages containing
the contact form. This session cookie is set solely to protect the form against
Cross-Site Request Forgery (CSRF) attacks. It contains no personal data, is never used
for tracking or advertising purposes, and is deleted automatically when you close your
browser tab or window. No consent is required for strictly necessary security cookies
under the GDPR or the Swiss nDSG.
No other cookies or unique identifiers are used on this website.
Other information collected via web browsers
Symnia Sagl does collect information such as your IP address and browser type for statistical purposes and stores and uses them only in aggregated, anonymous form.
Do Not Track (DNT) browser setting
Symnia Sagl website does honour DNT requests.
Changes to this Privacy Notice
This Privacy Notice may be updated from time to time. If you do not agree to any changes, please do not continue to use our website or submit your personal data to us. You can also delete your personal data that Symnia Sagl holds at any time - subject to any legal reasons we may have to keep some of the data.
Sharing of your data with others
As part of the service we provide it may be necessary to share data we hold about you with third parties. Before we share any of your personal data we will gain your consent. If you do not want us to share your personal data with any third party, please let us know.
You also have the right to ask us to share your personal data with anyone you wish. To exercise this right to data portability, please write to us giving full details using the contact details below.
Contact & Data Protection Officer
If you have any questions or comments about this Privacy Notice, please contact the Symnia Sagl DPO:
Symnia Sagl
Via Corba 8B
CH-6952 Canobbio, Switzerland
Email: dpo@symnia.com
Phone: +41 (0)79 540 88 53